This session focuses on the importance of demand-side management (DSM) in balancing the intermittency of renewable energy sources. Participants will gain insights into the opportunities for consumers to shift their demand and provide ancillary services through demand response, which is a cost-effective alternative to standby generation or storage devices. A speaker from the USAID Sri Lank Energy Program will describe the potential of DSM in overcoming power sector challenges in Sri Lanka, through a focus on energy efficiency, appliance energy efficiency, energy benchmarking, and capacity building. A speaker from the USAID program, Supporting Utilities and Promoting Energy Reform (SUPER) will present the team's white paper, which highlights global case studies and opportunities for utilities to develop consumer-driven DSM programs. The speaker will emphasize practices such as customer education, vendor partnerships for energy efficiency product distribution, energy efficiency auditing, and enabling technologies for demand response. Finally, a speaker from the India Smart Grid Forum will present the results of a pilot implementation of time-of-use (ToU) tariffs in Lucknow, India. Participants will learn about the benefits of ToU tariffs and a billing system that shows customers their potential savings if the ToU tariff scheme was in force.